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Privacy Policy

Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information which you provide to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Such personally identifiable information is governed by our Privacy Policy and your use of this web site constitutes your acceptance of our Privacy Policy and the practices it describes.

Please note that our Privacy Policy governs personally identifiable information provided to us via our web site or to the Oskiaskincare.com customer service referenced on our web site. It does not govern communications that you may have with others which reference our web site or products, such as communications with third-party service providers who use our products.
Although our policy with respect to use and disclosure of our customers' personally identifiable information, as described below, has been in effect for a number of years, this formal Privacy Policy was adopted in 2014.

 

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Categories of Personally Identifiable Information Collected

Visitors may browse our web site without revealing any personally identifiable information, but shoppers must open an account with us. At that time, you will be asked to provide such personally identifiable information as your name, E-mail address, home or business address, telephone number and credit card information (name, number, card type, expiration date and CID code). If you do not wish to share this information via the internet, feel free to contact us by phone at +44 (0) 203 621 2870 to place your order.

Oskiaskincare.com also offers its customers personalised consultations with skin care specialists by E-mail and phone. If you decide to consult with a specialist, you will be asked to provide personal information regarding your geographical location, skin characteristics and age group.


What Personal Information About Customers Does Oskiaskincare.com Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Oskiaskincare.com. Here are the types of information we gather.

Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but, then, you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our online store, and communicating with you.

Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses Oskiaskincare.com (which are explained below). There are tools designed to help you visit web sites anonymously, although we will not be able to provide you with a personalised experience at Oskiaskincare.com if we cannot recognise you, we want you to be aware that these tools exist.

E-mail Communications:
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Oskiaskincare.com if your computer supports such capabilities.

Information from Other Sources:
We might receive information about you from other sources such as government census information, and add it to our account information. Any information gathered would be used for the purpose of bettering communication to you.

 

Use of Personally Identifiable Information

Your personally identifiable information is used for our internal business purposes only. Oskiaskincare.com does not sell, rent or lease your personal information to independent third parties except as described below. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about Oskiaskincare.com and its products.

As stated above, Oskiaskincare.com does not share our customer information with third parties, except as described in the next paragraph. If you receive information about our products from another company, Oskiaskincare.com has no control over the use of their data. You will need to contact the company that delivered the email to opt out of receiving ongoing emails.

 

Disclosure of Personally Identifiable Information
We may use third party, unaffiliated, companies to help us maintain and operate our web site or for other reasons related to the operation of our business, and those companies may receive your personally identifiable information for that purpose. Should we be required to do so, we may also disclose personally identifiable information about you in connection with a legal claim, governmental request or investigation. Further, as our business develops, we may sell or buy corporate assets, and in such transactions customer information may be shared with third parties and become one of the transferred business assets.

 

Changes to Your Personally Identifiable Information
You have the ability to review, change and/or correct the personally identifiable information you provide to us by going to the web page that links to your account and using the edit tools provided there to change your information.

 

Use of Cookies

What is a cookie?
A cookie is a text file which may be registered in a dedicated space on your terminal’s* hard disk when you consult an online service using your browsing software. A cookie file allows its issuer to identify the terminal on which it was registered, during the term of validity or registration of the aforementioned cookie.
*the terminal refers to the material equipment (computer, tablet, smartphone etc.) that you use to consult or view a website, application, marketing content etc.

 

The Cookies we produce on our website
When you connect to our website, we may, depending on your desires, install various cookies on your Terminal which allow us to recognise the browser on your Terminal during the validity of the cookie concerned.

 

The Cookies we produce allow us to:

  • establish statistics, visit and use volumes for various components which comprise our website (sections and content which are visited and read), allowing us to improve the relevance and ergonomics of our services;
  • to adapt the presentation of our website to your terminal’s display preferences (language used, display resolution, operating system used, etc.) during your visits to our website, depending on the viewing or reading materials and software your terminal uses;
  • memorise information regarding a form you filled out on our website (registration or access to your account) or products, services or information you selected on our website (service selected, content of an order basket, etc.);
  • allow you to access reserved and personal spaces on our website, such as your account, using identifiers or data which you may have given us previously;
  • implement security measures, for example if you are asked to connect again to content or a service after a certain period of time.

 

Cookies produced on our website by third parties
The production and use of cookies by third parties is subject to these third parties’ privacy protection policies. We will inform you of the purpose of the cookies as soon as we are aware of the methods which are available to make choices regarding these cookies.
Cookies issued as a result of third party applications which are integrated on our website:
We are liable to include IT applications from third parties on our website which allow you to share content from our website with other people or to inform these other people of your use of the website or your opinion regarding the content of our website. This is the case with the “Share” and “Like” buttons on social networks (such as “Facebook”, “Twitter” etc.) Social networks which provide such an application may identify you through this button, even if you did not use this button during your visit to our website. In fact, this kind of application may allow the social network concerned to monitor your browsing on our website, solely as a result of the fact that your account with the social network concerned was activated on your Terminal (open session) during your browsing of our website. We have no control over the procedures used by social networks to collect information regarding your browsing on our website or information such as personal data which they have at their disposal. Please consult the privacy policies of these social networks in order to familiarise yourself with the purposes for using this browsing information (especially marketing purposes), which can be collected using these applications. The privacy policies must especially allow you to exercise your choices with these social networks, above all by configuring your user accounts on each of these networks.

 

Targeted marketing cookies issued on our website by third parties:
Our website may contain cookies issued by third parties (communications agency, audience measurement companies, targeted marketing supplier, etc.) which allow these third parties, throughout the duration of the validity of these cookies:

  • to collect browsing information for the Terminals which consult our website
  • to determine the marketing content for the purposes of promoting products/offering services exclusively on our website which may correspond to the interests of the aforementioned individuals who are browsing on the terminal concerned.

 

Your choices regarding cookies
Several options are open to you for managing cookies. Any configuration that you may undertake may amend your Internet browsing and your access conditions to some services which require the use of Cookies.
You may, at any time, choose to express and amend your wishes in terms of cookies, using the methods described below.

 

Choices offered to you by your browsing software:
You can configure your browsing software in such a way that the cookies are registered on your Terminal or, on the contrary, so that they are rejected, either automatically, or based on their issuer. You can also configure your browsing software in such a way that you are occasionally given the option to accept or refuse cookies, before a cookie is registered on your terminal. For more information, refer to the “How to exercise your choices, based on the browser you use” section.

 

Cookie agreement
The registration of a cookie on a terminal is essentially subject to the desires of the Terminal user. The Terminal user may at any time freely express or amend their decisions using the choices offered to them by their browsing software. In your browsing software, if you accept the registration of Cookies on your Terminal, the cookies integrated in pages and content you have consulted may be temporarily stored in a dedicated space on your Terminal. They can only be read by their issuer.

 

Cookie refusal
If you refuse the registration of cookies on your Terminal, or if you remove cookies which are registered on your terminal, you can no longer use a certain number of functions which are nonetheless necessary in order to browse some parts of our website. This would be the case if you attempted to access our content or services which require identification. This would also be the case if we or our suppliers could not, for technical accounting purposes, recognise the type of browser used by your terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet. 

 

How to exercise your choices, based on the browser you use
Configuration of your browser is different depending on the management of the cookies and your choices. The configuration is explained in the help menu on your browser and describes how to amend your wishes in terms of cookies.

For Internet Explorer™: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
For Safari™: http://www.apple.com/uk/support/
For Chrome™: https://support.google.com/chrome/?hl=en-GB&%3Bhlrm=en&%3Banswer=95647#t...
For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-...

 

Your choices regarding cookies
If your terminal is used by several people and if one same terminal has several browsing softwares, we cannot fully guarantee that the services and adverts intended for your Terminal really relate to your own use of this terminal and not the use of another Terminal user. Sharing the use of your Terminal and the cookie configuration of the parameters on your browser with other people is your own choice and responsibility. For more information regarding cookies and their use, you can consult the dossier and practices established by the The European Interactive Digital Advertising Alliance (EDAA) at the following address: http://www.youronlinechoices.com/uk/five-top-tips.

 

Selling to Children

Oskiaskincare.com does not sell products for purchase by children. If you are under 18, you may use Oskiaskincare.com only with the involvement of a parent or guardian.

 

Optional Provisions

Our customers are given the option of registering with us to receive special offers, newsletters and new product updates by E-mail. If at any time you decide that you no longer wish to receive these communications, you may opt out of receiving them by simply clicking on the "unsubscribe" link, which is attached to every E-mail that is distributed to our customers. By clicking on this link, you will automatically be deleted from our mailing list and will not receive any further E-mails. Should you wish to be added again in the future, just do a basic registration the next time you visit www.oskiaskincare.com. To do this, simply visit the Oskiaskincare.com and enter your E-mail address in the subscribers’ box. This will add you, once again, to the mailing list.

 

Changes to our Privacy Policy

As we strive to improve our products and services, we may revise our Privacy Policy from time to time. We encourage you to periodically consult this Privacy Policy. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, Oskiaskincare.com will notify affected customers by E-mail.

 

Contact Us

We respect your opinions. If you have any questions or comments about our Privacy Policy please contact us or write to us at the following address:

OSKIA Customer Care
149 Sloane Street
Studio 5
SW1X 9BZ
London
United Kingdom

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