Terms & Conditions
The following terms and conditions apply to all transactions on www.oskiaskincare.com (hereinafter called the “Website”) including telephone sales and the use of the Website itself. By using this Website and shopping with Oskia, You, as the visitor to the Website or an Oskia customer, accept and agree to be bound by the terms and conditions stated below. If it appears that you are a trade customer, we will contact you to set up a business account and in such circumstances different terms and conditions shall apply. These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Oskia is the trading name of Oskia Skincare Limited (“Oskia”), Company No. 6962215 with registered office at 14 Victorian Heights, Thackeray Road, London SW8 3TD and VAT Registration No. GB975248972
All correspondence, except sales and orders, should be addressed to the company's London address:
OSKIA Skincare Limited
21-23 Ransomes Dock
35-37 Parkgate Road
In these terms and conditions the terms “we”, “us” and “our” refer to Oskia and “you” and “your” refer to any visitor to the Website or any Oskia customer.
“Goods” are those items which are displayed for sale on the Website.
The Website is owned and operated by Oskia. The design and content featured on the Website, including images, artwork, graphics, photography and text are copyrights and trademarks, and controlled or licensed by Oskia Skincare Limited. The site is protected by copyright and all worldwide rights, titles and interests are reserved.
We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all Goods are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Goods as accurately as possible on the Website. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the Goods.
All prices are shown on the Website in GBP sterling, inclusive of UK VAT (Value Added Tax) currently at 20%. All payments may be made by any of the credit, debit or charge cards listed on the website on the day on which you place your order.
All transactions will be made in GBP sterling, and as the Buyer, You will be liable for any exchange rate charges made by your card provider.
All prices are as stated on the Website but Oskia reserves the right at any time to adjust prices without prior notice.
Overseas orders may be subject to local import duties and taxes for which You and not Oskia will be liable.
We will use our best efforts to keep the Website as up-to-date as possible. However, as the Goods are produced in small batches to ensure optimum quality, we cannot guarantee the availability of Goods as they appear on the Website. Additionally, some products shown on the Website may not be available to purchase through retail stores at which Oskia products are sold, and vice-versa.
As the Goods are made in small batches due to their organic nature and to ensure premium quality, inconsistencies and minor variations will occur from batch to batch, which are expected by the Company. This is entirely normal. You, as the Buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the Goods totally unfit for the purpose for which they were sold.
Oskia is unable to provide any warranties in relation to Goods over and above its statutory obligations to provide Goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994. This does not affect your statutory rights as a consumer. No representation or warranty is given as to the suitability of the goods for any particular purpose and You shall satisfy yourself with this. Neither the Goods nor any information given in the Website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any loss or damage, direct or consequential, arising from the use of any Goods; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees.
Payment Details & Security
All payments to Oskia are handled securely. Payment will be debited from your card immediately on you placing the order for the Goods you have purchased. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.
Please refer to the separate “Delivery” section on the website. We would ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as practicable and in any event within 48 hours of receipt of the Goods.
Lost or Damaged Goods
In the event that any Goods are lost or damaged in transit please retain the Goods (where damaged) and contact us immediately, either by email to email@example.com, or by telephone on 01600 710 710. In the case of faulty goods, please contact us within 5 working days to arrange a replacement. Please wait 7 working days from the date of your order before contacting us regarding non-delivery in case the delivery has been delayed.
Returns & Refunds
Our customers come first, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the Goods not having already left the OSKIA premises. To cancel an order you need to contact us either by email on firstname.lastname@example.org or by telephone on 01600 710 710.
If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition within 7 days of receipt. Unfortunately, we cannot make a refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, We can only accept returns if the Goods are unfit for the purpose for which they were sold.
We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.
Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging:
Oskia, c/o NAF, Wonastow Industrial Estate West, Wonastow Road, Monmouth, Monmouthshire NP25 5JA.
The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods.
Ownership of Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Complaints & Queries
Protecting your Privacy
We are committed to protecting your privacy and will not sell or pass on any details that you provide us with to any third parties if you have opted out. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order, and secondly, to provide you with the best possible service we can. We may, however, be obliged to disclose certain details in the event we are required to by law.
We would like to keep you up-to-date with our latest products, promotional offers and news and if you give us your consent we will contact you either by email or post. Except for dealing with an order, we will not contact you in the future unless you have expressly given us your consent. We will also give you the chance to refuse any marketing material or other contact from us in the future.
Information that we will collect about you will include: your title, name, address, phone number, email address and what products you have purchased from us. We will use all reasonable endeavors to ensure that the information we hold about you is accurate and up-to-date. If you would like to alter or check your details, please contact our Customer Services Team by email at email@example.com, or by phone on 01600 710 710.
Intellectual Property Rights
The rights in the designs and the content of this Website are owned by Oskia. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without Our prior written consent.
Oskia is the owner of all trademarks in “Oskia” and “Oskia Skincare”. All trademarks, product names, company names or logos featured on the Website are the property of Oskia.
By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Oskia, its directors, offices and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.oskiaskincare.com service, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
The links we have provided within the website are for interest only. We are not responsible for the content or accuracy of the information provided on these websites.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Right to Alter Terms and Conditions
We reserve the right to alter these Terms & Conditions without notice from time to time.