Refund policy

Our customers come first, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the Goods not having already left the OSKIA premises. To cancel an order you need to contact us either by email on customerservices@oskiaskincare.com or by telephone on 01600 710 710.
If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition within 14 days of receipt. Unfortunately, we cannot make a refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, We can only accept returns if the Goods are unfit for the purpose for which they were sold.
We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.
Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging.

Returns Department
OSKIA SKINCARE LTD
Unit 1 Techways 
Wonastow Road Industrial Estate (West)
Monmouth
NP25 5JA

The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods.